# Virtual

> Virtual is an ecosystem of best-in-class software products that optimize retail interactions, transportation, and delivery. Based in Burlington, Ontario, Virtual provides logistics technology solutions for parcel carriers, postal services, retailers, and financial services companies across Canada and the United States.

## About Virtual

Virtual builds decision-free automation technology for the logistics industry. The platform connects carriers, retailers, and customers through a unified network of over 1,100 retail locations (called Smarthubs), proprietary route optimization software, delivery exception management, and AI-powered returns verification. Virtual's solutions reduce costs, broaden revenue streams, improve performance, and lower carbon emissions.

## Products

### Virtual Smarthub Network
Canada's largest and most advanced retail dropoff network. Customers and carriers can pick up, drop off, and print labels for shipments at Smarthub partner locations across the country. Over 1,000,000 packages processed year to date with a 98.9% positive consumer feedback rating.
- URL: https://virtual.com/solutions/virtual-network

### Routes (Delivery & Fleet TMS)
A transportation management suite featuring route optimization, full-visibility dispatching with real-time control and analytics, driver and dispatcher tools, On-Demand Optimization, and No-Final-Mile consolidation for parcel and freight carriers. Available on iOS and Android.
- URL: https://virtual.com/solutions/delivery-and-fleet-tms

### Knockr (Delivery Exceptions Management)
Automated delivery exception management that eliminates failed deliveries. Drivers use QR-code-based Knockr pads instead of handwritten doorknockers. Customers scan the QR code to instantly access shipment tracking and redirect to a nearby Smarthub. Reduces delivery exception costs by up to 97%.
- URL: https://virtual.com/solutions/delivery-exceptions

### ReturnVerify (Returns Management)
AI-powered retail returns technology enabling package-free return dropoffs in seconds. Combines photo capture and AI automation for instant item verification, secure proof-of-custody, and live tracking. Combats return fraud while providing a seamless customer experience.
- URL: https://virtual.com/solutions/returns-management

## Industries Served

### Parcel & Postal Carriers
Virtual solutions empower carriers from DC to doorstep with shipping network access, fleet optimization, and returns management.
- URL: https://virtual.com/industries/parcel-and-postal

### Retailers
Smarthub partner retailers increase foot traffic (e.g., partner pharmacies see 15+ additional customers per day) and earn on every shipment interaction.
- URL: https://virtual.com/industries/retailers

### Financial Services
Automated retail interactions with decision-free technology to increase revenue, reduce costs, and enhance customer experience.
- URL: https://virtual.com/industries/financial-services

## Key Metrics
- 1,100+ Smarthub partner locations across Canada and the US
- 1,000,000+ packages processed year to date
- 98.9% positive consumer feedback rating (lifetime)
- Up to 97% reduction in delivery exception costs
- Up to 90% drive-time cost savings with Routes No Final Mile

## Contact
- Partnership inquiries: https://virtual.com/contact
- Media inquiries: media@virtual.com
- Privacy inquiries: privacy@virtual.com
- Privacy Officer: Virtual, 5035 N Service Road Unit A5, Burlington ON, L7L5V2, Canada

## Links

- [Home](https://virtual.com/)
- [Virtual Network](https://virtual.com/solutions/virtual-network)
- [Delivery Exceptions](https://virtual.com/solutions/delivery-exceptions)
- [Returns Management](https://virtual.com/solutions/returns-management)
- [Delivery & Fleet TMS](https://virtual.com/solutions/delivery-and-fleet-tms)
- [Parcel & Postal](https://virtual.com/industries/parcel-and-postal)
- [Retailers](https://virtual.com/industries/retailers)
- [Financial Services](https://virtual.com/industries/financial-services)
- [Become a Partner](https://virtual.com/contact)
- [Media](https://virtual.com/media)
- [Privacy Policy](https://virtual.com/privacy)